Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide photographic evidence when you request a return. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the return is due to our error, such as sending the wrong item, we will cover the return shipping costs. Please retain your shipping receipt until the return is processed.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Refunds will be processed within 7 business days after the inspection is complete. The refund will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. This ensures that you receive the correct item in a timely manner.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, gift cards, and items marked as final sale. Please check the product description before purchasing to confirm if an item is returnable. If you have any questions about a specific item, feel free to reach out to us before making your purchase.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 3 business days for a response to your inquiry.